The Process
Effective communication has always been the cornerstone of successful consultancy. Entec is committed to listening to its customers, and responding in a clear and appropriate way. Every project we undertake is subject to our customer feedback process, ensuring that the views of our customers are heard within Entec.
For information, a PDF of the form used to monitor customer satisfaction can be downloaded here (109KB PDF). Reply paid copies are available by contacting marketing@entecuk.co.uk.
Sharing the results each year is also important to us - it allows us to recognise our achievements, while demonstrating our commitment to work openly on further improving our performance.
2006/2007 Results
We received a total of 244 feedback forms during the 2006/2007 financial year. As in previous years, we asked customers to rate our service on a scale of 1 to 10, on nine measures of satisfaction relating to our policy commitments and an overall rating for the service provided.
The results for 2006/2007 have for the fourth year in succession been exceptional as we maintained our top degree of customer satisfaction, Cosmic Delight. Customers rated our service at an average 8.50 out of 10, beating our Delight target of 8.33, and giving us our best set of results since the introduction of customer feedback. Our goal is now to maintain this for a fifth consecutive year and improve on the high standards we have set ourselves.
Download a pdf of the overall results here (368KB
PDF)
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